Order Cancellation

After the order is successfully paid, you can check the status of your order in your account order details.

You can cancel your order within 1 hour of placing it. After 1 hour, our order will enter the packing process. Once packed, the order cannot be canceled. Please understand our work.

Returnable within 14 natural days

Onliavenue.com supports 14 natural days to return or exchange products without reason.

If you receive the paper towel remote control box more than 14 natural days, we will not be able to provide you with a return or exchange service.

Return orders are processed within 1-3 business days

Our service hours are Monday-Friday/8:00 AM-4:00 PM (EST).

Return orders after 4:00 PM (EST) on Friday will be processed and shipped next Monday.

Orders will not be processed during holidays.

If a return order takes longer than 3 business days to process, please contact us at [email protected] and we will try to resolve the issue for you as soon as possible.

Request a Return

Returns need to be made within 14 natural days of signing for the paper towel remote control box.

Returned paper towel remote control boxes must be in pristine condition and come with all original packaging, accessories and labels.

There must be no signs of human damage or abnormal use.

Does not affect secondary sales.

If you need to return an item and meet the return criteria, you can contact Zjori Bosha at [email protected] to request a return.

Return and Refund

If you have decided to return an item, the following process can be followed:

Pack the paper towel remote control box in it's original packaging, including the accessories and freebies you received.

Send the paper towel remote control box to 2406 Hannah Rd, Bel Air, Maryland, 21015.

After sending, please send us the logistics information and courier bill number by email [email protected], so that we can check and refund you as soon as we receive it.

If you choose to return the paper towel remote control box because of quality or shipping problems (such as wear and tear of the received paper towel remote control box), etc., the shipping cost will be borne by Onliavenue.com.

If the return is due to the customer's personal dislike of the received paper towel remote control box (color or style), wrong photo, etc., the shipping cost will be borne by the customer.

Once the returned paper towel remote control box arrives at Onliavenue.com's warehouse and passes inspection, the refund process will begin.

Refund amount will be refunded to your payment account within 1-2 business days, please wait patiently.

We do not charge a re-shelf fee.

If you have any questions about the content of the page, please contact customer service Zjori Bosha via [email protected], we will solve the problem for you within 1 business day.